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• CRM

• Server Virtualization

  • VMware pros glean vSphere roadmap from CTO in VMUG videos

    VMware customers hope that vSphere virtualization products will soon have more automation and integration.

  • New virtual data center design decisions with Hyper-V 3.0

    IT pros are presented with new virtual data center design options, thanks to new feature in Hyper-V 3.0. So which architecture will you choose?

  • How promiscuous mode affects virtual network security

    Enabling promiscuous mode could spell doom for your virtual network security, especially if inexperienced IT pros are at the helm. So take caution.

• VMware

  • Replacing self-signed SSL certificates to improve ESXi security

    VMware’s default, self-signed SSL certificates ensure data encryption. By importing certificates from trusted, third-parties, however, you can improve ESXi security even further.

  • Using vCloud Director 1.5 in the real world: Ask the expert

    Although many organizations have been slow to adopt vCloud Director 1.5, one expert predicts a coming increase and offers advice for administrators who are looking to get started.

  • VMware SSD updates: Making a solid case for local ESXi storage

    Solid-state storage is beginning to make a splash in data centers, and there are a handful of VMware SSD use cases for that can improve ESXi host performance.

• Virtual Desktop

  • Deconstructing the post-PC era: Cloud-based services won't kill Windows

    The so-called post-PC era we've entered doesn't necessarily negate the need for Windows. Cloud-based services are all the rage, but we'll still need desktop management.

  • Uncovering hidden VDI cost savings: How to boost your VDI ROI

    Dig around and you might just find some VDI cost savings you wouldn't expect. Remote access, server discounts and storage consolidation can help you increase VDI ROI.

  • Citrix Project Avalon offers BYOD shops Windows as a Service

    Project Avalon isn't available yet, but already IT pros are speculating about whether it has the potential to transform enterprise environments to the cloud.

• Data Center

  • Changes to z/OS 1.13 help Java adoption and boost mainframe capacity

    Updates to zFS, better Java performance and tweaks to z/OSMF make IBM's z/OS 1.13 a solid release for developers.

  • 'Big data' shops eye cheaper four-socket Intel Xeon servers

    What once required high-end Intel E7 processors and motherboards now fits into a lower-cost E5-4600 four-socket Intel Xeon system, suitable for scale-out workloads in HPC and big data.

  • Using overhead cables to tidy your data center: Ask the Expert podcast

    As data centers move away from tangled messes under the floor, overhead cables usher in a new era of visibility and tidiness.

• Windows Server

  • Why Workflow may be PowerShell v3's most important feature

    Your task list is about to be reborn. Our expert explains how Workflow will help you now -- and how it will help guide Microsoft in the future.

  • Test your System Center 2012 knowledge

    What's new in System Center 2012? See how much you know about a wide variety of topics in System Center.

  • Microsoft patches 23 security vulnerabilities, three critical bulletins

    Microsoft addressed 23 vulnerabilities as part of its May Patch Tuesday update, addressing flaws in Windows and Office.

• SOA

  • Service virtualization arises to meet services testing obstacles

    Service virtualization allows teams to simulate services before they are truly available. That’s a plus for Agile development and integration testing.

  • App integration advisory: Use ESBs for message routing, translation

    Middleware experts advise that an ESB can help a SOA, but it can be harmful if used in the wrong cases.

  • How will mainframes fare in the face of mobile and Web?

    Heard at IBM Impact: Mainframes mean high-integrity transactions. How does this jibe with mobile apps using ''eventually consistent'' transactions?

• CRM

  • Call center agents’ behavior should be focus -- not clunky metrics

    A consultant at the recent ACCE call center expo urged call centers to drop the glut of performance metrics and favor a human approach.

  • Health care reform catalyst for customer service improvements

    Although many don’t immediately think of CRM and health care together, recent U.S. legislative changes to health care standards are causing organizations to think of patients as customers

  • Mobile CRM apps aim to connect smartphones, contact centers

    Customers won’t start from scratch with new mobile app “bridge” programs that transfer their information to contact centers.

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