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Published: 12 Dec 2012

Companies that are considering private or hybrid clouds often report the vexing problem of trying to understand complex cloud service-level agreements (SLAs). Their terms can be difficult to parse, and service guarantees can be even tougher to ensure. In our Trends section, we unpack often cryptic SLAs and address how a business can negotiate the most favorable terms. If cloud contracts are confusing, the raft of smaller cloud companies cropping up every which way can make your head spin. But here’s a reality check: Not all these companies are ready for enterprise-level clouds. In fact, the private/hybrid cloud market is still dominated by vendors with a track record in the hypervisor game. That means VMware with vSphere, Microsoft with Hyper-V, and Citrix Systems with XenServer. And while VMware continues to make a strong showing with vCloud Director, Citrix Systems’ acquisition of Cloud.com’s CloudStack in July 2011 brings vitality to the market and an alternative for XenServer shops. With CloudStack, Citrix has built on its open source virtualization ... Access >>>

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    • Complexity in the cloud by Lauren Horwitz

      Companies that are considering private or hybrid clouds often report the vexing problem of trying to understand complex cloud service-level agreements (SLAs).

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