For the second year in a row, the king of cloud is still Amazon Web Services. No other company has come close to the cloud-based innovation AWS provides.
Even Eli Lilly taking some of its business elsewhere ended up doing AWS a favor. Since that debacle over SLAs, Amazon has stepped up its support and now offers a premium "white glove" service that routes your call to the nearest engineering specialist.
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This was first published in February 2011