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Salesforce.com outage: Top 10 cloud stories of 2010

 

4. Salesforce.com suffers service outage after operations failure

Salesforce.com outage

In a year packed with high-profile cloud computing outages, one of the more memorable was Salesforce.com's hour-long January incident.

The Software as a Service (SaaS) leader said that "systemic failure in its data center took out both normal operations and backup systems," a hiccup that brought the entire service down.

The outage also raised questions about Salesforce.com's aggressive software lock-in, a practice that keeps the company's Force.com platform tethered to Salesforce.com's own services. But in the end, it was just another reminder that 100% reliability, in regard to cloud services, remains a work in progress.

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This was first published in December 2010

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