Cloud Computing Strategies for the CIO
Navigating service-level agreements can be difficult, especially in cloud computing. There are various nuances to wade through, so it's important to grasp the basics to ensure quality standards are met. These five quick links will help you master cloud SLAs.
Table of contents:
Making
sense of cloud-based SLAs
Service-level agreements have become the connective tissue between IT departments and cloud
service providers. IT managers need to understand how SLAs can make or break a service
relationship.
Meeting
performance standards and SLAs in the cloud
When it comes to service-level agreements in the cloud, the high-level issues are the same but
the devil is in the details. Consider these six fundamental elements of cloud behavior to sustain
performance levels in a cloud computing environment.
Microsoft,
Google sweeten online service SLAs
Microsoft wants you to move email and documents to the cloud, so it tweaked its Online
Services lifecycle policy to draw in IT pros. Google countered by improving its SLAs to cut planned
downtime.
Cloud
performance FAQ: What makes the cloud go?
Cloud computing offers many benefits, but performance issues can complicate matters. Find out how
to combat service-level agreement concerns, deal with performance problems and solve other
frequently asked cloud performance questions.
Cloud
SLAs the next bugbear for enterprise IT
Service-level agreements can give most IT pros a huge headache, but they're important to have when
dealing with providers. And with cloud computing, sometimes "buyer beware" isn't enough.
For all of the latest information, visit our cloud SLA topic page.