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Negotiating service-level agreements and billing with cloud providers

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About Negotiating service-level agreements and billing with cloud providers

Negotiating a good service-level agreement is central to managing cloud-based service costs and ensuring service availability. Learn how to negotiate service-level agreements and billing with cloud providers and receive the benefits of an on-demand, pay-as-you go cloud-based model without falling prey to overcharging and poor performance and service levels. This topic covers cloud computing billing and pay-as-you-go services, writing service-level agreements for the cloud, Force.com, Salesforce.com, multi-tenant infrastructure, ensuring performance and availability in the cloud, Google Apps, SLA management, managed hosting providers and Hyperic.