My team is in planning stages for an application integration center of excellence (CoE) that relates primarily to our SaaS and private cloud systems. We've had a lot of trouble getting SaaS apps and private apps to interact in real-time, which is slowing down business processes, particularly in e-commerce. Could you offer some pointers on best practices for private and SaaS app integration?
Not all platforms are designed the same, so make sure to work with a SaaS/PaaS vendor that has a proven set of real-time APIs. Also, some API’s and middleware solutions are designed only for batch or near batch transactions. Make sure to use solutions that provide open, synchronous APIs and have proven customers examples.
Dig Deeper on SaaS support and licensing
Related Q&A from Denis Pombriant
Community forums give customers a powerful venue to offer companies insight on products and services. Continue Reading
In an era driven by a more demanding customer base, companies have used social and CEM technologies to raise the game on customer service. Continue Reading
Companies' success with subscriptions has been mixed. But CRM subscription models provide key customer insight, says expert Denis Pombriant. Continue Reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.