The Troposphere

Cloud computing SLAs

  • In the fine print: Dissecting a cloud service agreement

    Kristin Knapp - Senior Site Editor 29 Jul 2016
  • A cloud service agreement helps providers and users know what to expect before going into business together – but it's crucial to read the fine print and understand the different commitments for ...

  • Cloud SLAs can be a touchy (feely) subject

    Michelle Boisvert - Executive Editor 15 Dec 2011
  • Get a bunch of cloud proponents in a room together to talk service-level agreements and things can get heated and even a little emotional. Or at least that’s how it seemed at the recent Cloud ...

  • The Tale of Three Cloud SLA's

    John Willis 23 Mar 2009
  • Wikpedia says... The SLA records a common understanding about services, priorities, responsibilities, guarantees and warranties. Each area of service scope should have the 'level of service' ...

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