Negotiating service level agreements and billing with cloud providers
- February 13, 2018
An updated Oracle Cloud SLA becomes the first to factor in performance standards for customers -- one of several moves aimed at luring enterprises to its expanding public cloud.
- July 29, 2016
A cloud service agreement helps providers and users know what to expect before going into business together – but it's crucial to read the fine print and understand the different commitments for ...
- January 21, 2016
Public cloud vendors improved uptime percentages in 2015, while customers have learned to better handle cloud outages and what works best in their environments.
- October 29, 2015
Both cloud providers and their users are responsible for data security in the cloud. Unfortunately, it's not always easy determining who's accountable for what.
- August 31, 2015
Even as cloud adoption grows, many cloud provider SLAs still need to evolve to more accurately reflect real-world enterprise use cases.
- June 04, 2015
While a cloud provider's vast network of data centers helps maintain uptime and availability, it can be a compliance nightmare for some IT pros.
- January 23, 2013
Virtual private clouds can get the best of both the public and private cloud worlds, some enterprises say.
- January 23, 2013
Public cloud SLAs are confusing and incomplete, analysts say; in response, HP reveals plans to update its SLAs for IaaS.
- December 06, 2012
HP made its first public cloud service generally available this week, with prices and an SLA that may intrigue Amazon and Rackspace IaaS users.
- July 13, 2012
Recent AWS outages didn't just keep folks from streaming Netflix movies or sharing pics -- they may have denied some from their happily ever after.
- June 01, 2011
Service-level agreements are a royal pain to most IT pros, but at least they give you a leg to stand on with providers. Not so with cloud computing; sometimes "buyer beware" isn't enough.
- May 25, 2011
Microsoft licensing will try and catch up to cloud computing; buy Software Assurance and get "license mobility" for your volume licenses.
- April 01, 2011
How are the big boys in cloud computing holding up? New benchmarks from Bitcurrent analyze the global performance of Amazon Web Services, Google App Engine and Microsoft Azure.
- October 28, 2010
Cloud service providers are making it easier to get data onto the cloud, but moving between environments continues to be gnarly. There are ways, however, to avoid cloud lock-in.
- September 16, 2010
Citing changes in its licensing deal with Red Hat, Rackspace will now charge a monthly fee for open source cloud instances.