SaaS support and licensing

While SaaS applications don't run on an enterprise's own internal infrastructure, IT teams are still responsible for supporting user access to these third-party cloud offerings. Read expert advice on SaaS support and licensing, ranging from how to set up access controls to navigating relationships with SaaS vendors to ensure high availability, optimal costs and more.

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SaaS support and licensing News

August 07, 2019 07 Aug'19
Microsoft licensing terms change will impact some cloud customers

Microsoft customers who want to deploy its software on dedicated cloud hosts, including Microsoft Azure, face new licensing terms as of Oct. 1.
June 13, 2019 13 Jun'19
Solix archiving takes files, databases, email to the cloud

The new Solix archiving product is the result of close development work with Microsoft. SolixCloud Enterprise Archiving features a focus on unstructured data.
January 18, 2019 18 Jan'19
Salesforce Lightning Platform update targets mobile apps

Salesforce targets line-of-business experts and citizen developers with the Lightning Platform Mobile development system to build enterprise mobile apps.
November 02, 2018 02 Nov'18
CockroachDB managed database service rises into the cloud

The Managed CockroachDB distributed database cloud service targets megascale workloads but faces stiff competition from public cloud players Microsoft, AWS and Google.

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SaaS support and licensing Get Started

Bring yourself up to speed with our introductory content

cloud integration

Cloud integration is the act of combining different cloud-based systems into an integral whole. The term may also refer to joining cloud-based systems with on-premises systems. Continue Reading
cloud database

A cloud database is a collection of informational content, either structured or unstructured, that resides on a private, public or hybrid cloud computing infrastructure platform. Continue Reading
Software as a Service (SaaS)

Software as a service (SaaS) is a software distribution model in which a third-party provider hosts applications and makes them available to customers over the Internet. Continue Reading

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Evaluate SaaS support and licensing Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

Simplify SaaS integration with an IT service aggregator

SaaS management can cause as many headaches as SaaS apps prevent. Poor integrations between disparate tools can create bottlenecks and failures, but aggregators can help. Continue Reading
Microsoft Azure AD complements Active Directory

Azure users have a cloud-based version of Active Directory at their fingertips, but it's not a carbon copy of the on-premises version. Learn how to use the services in tandem. Continue Reading
Cloud trends of 2019 include repatriation, hybrid and multi-cloud

The rise of the hybrid cloud and the repatriation of public cloud workloads on site to private clouds are driving the broader cloud trends of 2019 toward multi-cloud. Continue Reading

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Manage SaaS support and licensing

Learn to apply best practices and optimize your operations.

Best practices for negotiating a SaaS SLA

SaaS apps offer convenience, but enterprises still need to do their due diligence with prospective vendors. Follow these tips to get the best SaaS service-level agreement. Continue Reading
How to deal with the on-premises vs. cloud challenge

Some tools and applications aren't a good fit outside of the data center. Try these tactics to cope as more tools and application vendors start to migrate to the cloud. Continue Reading
Why do you need backup for Salesforce and other SaaS apps?

Backup for Salesforce is available from several third-party vendors. Why aren't a lot of organizations doing it? Explore some of the many reasons why you need this backup. Continue Reading

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Problem Solve SaaS support and licensing Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

SaaS data protection blues cured with cloud-to-cloud backup

Your cloud-based data isn't as safe as you would think. Learn why and find out what you need to know to select the best cloud-based backup service for your SaaS applications. Continue Reading
SaaS support challenges IT ops admins to shift gears

SaaS means no more app support, right? In practice, IT ops teams enter a new realm of upgrade management and capacity planning when their user base migrates to a SaaS offering. Continue Reading
When multi-SaaS integration is a repeat offender

Have you found yourself having to integrate a dozen instances of the very same SaaS product -- none of which IT knew about? You're not alone. Continue Reading

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