SaaS support and licensing

While SaaS applications don't run on an enterprise's own internal infrastructure, IT teams are still responsible for supporting user access to these third-party cloud offerings. Read expert advice on SaaS support and licensing, ranging from how to set up access controls to navigating relationships with SaaS vendors to ensure high availability, optimal costs and more.

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6 Multi-Cloud Management Tool Must-Haves

To address issues with managing multi-cloud environments, some teams are turning to a cloud management platform to bring disparate environments under control. In this expert guide, explore key features your tool should have to ensure it can meet your organization’s specific requirements.

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SaaS support and licensing News

June 03, 2020 03 Jun'20
AWS Marketplace update eases SaaS contract changes

Customers who buy software from ISVs through AWS Marketplace now have an easier way to update contract terms during the span of an existing agreement. The feature should help customers manage contract sprawl, analysts say.
May 11, 2020 11 May'20
Rubrik Polaris enhancements unveiled at Forward summit

Rubrik Polaris data management platform extended its support to several cloud workloads popular among enterprise customers: AWS RDS, Google Cloud Platform and Microsoft OneDrive.
January 16, 2020 16 Jan'20
Google Cloud support premium tier woos enterprise customers

Google Cloud has rolled out a new Premium Support offering aimed at deep-pocketed enterprises with larger, more complex implementations. Experts say the timing is right.
August 07, 2019 07 Aug'19
Microsoft licensing terms change will impact some cloud customers

Microsoft customers who want to deploy its software on dedicated cloud hosts, including Microsoft Azure, face new licensing terms as of Oct. 1.

SaaS support and licensing Get Started

Bring yourself up to speed with our introductory content

Cloud onboarding best practices for users and applications

There are a number of ways organizations can prepare both users and applications for the cloud. Use these onboarding best practices to ensure a smooth transition -- even during uncertain times. Continue Reading
Follow this SaaS vendor checklist to find the right provider

Before you ditch your legacy IT system, vet its potential cloud replacements with these SaaS SLA and RFP questions. Dig into compliance, performance, support and more. Continue Reading
Navigate uncertainty with a SaaS migration strategy

SaaS migrations can be tricky in the best scenarios. But in a crisis, IT has to act fast. Prioritize the essential data and communicate with users to get the best outcome. Continue Reading

Evaluate SaaS support and licensing Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

Consider Office 365 MFA to thwart attacks

More remote users are working on their own equipment, which opens an organization to a hack attempt. Office 365 customers can use multifactor authentication to lower this risk. Continue Reading
Software as a Service (SaaS)

Software as a service (SaaS) is a software distribution model in which a third-party provider hosts applications and makes them available to customers over the Internet. Continue Reading
Simplify SaaS integration with an IT service aggregator

SaaS management can cause as many headaches as SaaS apps prevent. Poor integrations between disparate tools can create bottlenecks and failures, but aggregators can help. Continue Reading

Manage SaaS support and licensing

Learn to apply best practices and optimize your operations.

Steer clear of trouble while following the Office 365 roadmap

There are literally hundreds of changes coming to the collaboration platform that affect email and other services. Here's what IT can do to help ease the transition for end users. Continue Reading
Licensing changes reveal Microsoft's cloud strategy

IT analysts share insights on the Microsoft licensing updates, and what it says about the on-premises giant's push for Azure adoption and the impact on current and future workloads. Continue Reading
Best practices for negotiating a SaaS SLA

SaaS apps offer convenience, but enterprises still need to do their due diligence with prospective vendors. Follow these tips to get the best SaaS service-level agreement. Continue Reading

Problem Solve SaaS support and licensing Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Reduce cloud latency for remote employees and offices

Latency remains an issue for cloud users with remote facilities. See how SD-WAN and satellites can improve network performance for enterprises with distributed workers and offices. Continue Reading
How to lock down rising Office 365 costs

Avoid springing a money leak in your Office 365 tenant by keeping closer tabs on several areas and following more frugal practices. Continue Reading
SaaS data protection blues cured with cloud-to-cloud backup

Your cloud-based data isn't as safe as you would think. Learn why and find out what you need to know to select the best cloud-based backup service for your SaaS applications. Continue Reading