SaaS support and licensing

While SaaS applications don't run on an enterprise's own internal infrastructure, IT teams are still responsible for supporting user access to these third-party cloud offerings. Read expert advice on SaaS support and licensing, ranging from how to set up access controls to navigating relationships with SaaS vendors to ensure high availability, optimal costs and more.

February 11, 2021 11 Feb'21
Rewind backup moves forward with BackHub acquisition

With the acquisition of BackHub, Rewind's SaaS data protection extends to GitHub, helping customers protect their code without having to cobble together backup themselves.
June 03, 2020 03 Jun'20
AWS Marketplace update eases SaaS contract changes

Customers who buy software from ISVs through AWS Marketplace now have an easier way to update contract terms during the span of an existing agreement. The feature should help customers manage contract sprawl, analysts say.
May 11, 2020 11 May'20
Rubrik Polaris enhancements unveiled at Forward summit

Rubrik Polaris data management platform extended its support to several cloud workloads popular among enterprise customers: AWS RDS, Google Cloud Platform and Microsoft OneDrive.
January 16, 2020 16 Jan'20
Google Cloud support premium tier woos enterprise customers

Google Cloud has rolled out a new Premium Support offering aimed at deep-pocketed enterprises with larger, more complex implementations. Experts say the timing is right.

Bring yourself up to speed with our introductory content

Software as a Service (SaaS)

Software as a service (SaaS) is a software distribution model in which a third-party provider hosts applications and makes them available to customers over the Internet. Continue Reading
cloud computing

Cloud computing is a general term for anything that involves delivering hosted services over the internet. Continue Reading
How to negotiate with Oracle for a better cloud deal

Set your organization up for a successful cloud deal. Learn the challenges you'll need to overcome with these insights on Oracle's cloud sales strategy from ClearEdge Partners. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

How to choose between IaaS and SaaS cloud models

Even if you already moved a few workloads to the cloud, it's never too early to start looking at where you are going and never too late to make a change. See if IaaS or SaaS is the right service model for your organization. Continue Reading
Evaluate SaaS integration tools for IaaS-hosted apps

SaaS tools can enhance applications hosted on AWS, Microsoft Azure and other public clouds, but they also present integration challenges. See which tools can ease those burdens. Continue Reading
Microsoft 365 E3 vs. Office 365 E3: What admins need to know

The rumors of Office 365's death have been greatly exaggerated. Microsoft still offers an Office 365 E3 plan, but how does it stack up to the Microsoft 365 E3 plan? Continue Reading

Learn to apply best practices and optimize your operations.

Steer clear of trouble while following the Office 365 roadmap

There are literally hundreds of changes coming to the collaboration platform that affect email and other services. Here's what IT can do to help ease the transition for end users. Continue Reading
Licensing changes reveal Microsoft's cloud strategy

IT analysts share insights on the Microsoft licensing updates, and what it says about the on-premises giant's push for Azure adoption and the impact on current and future workloads. Continue Reading
Best practices for negotiating a SaaS SLA

SaaS apps offer convenience, but enterprises still need to do their due diligence with prospective vendors. Follow these tips to get the best SaaS service-level agreement. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

Consider Office 365 MFA to thwart attacks

More remote users are working on their own equipment, which opens an organization to a hack attempt. Office 365 customers can use multifactor authentication to lower this risk. Continue Reading
Reduce cloud latency for remote employees and offices

Latency remains an issue for cloud users with remote facilities. See how SD-WAN and satellites can improve network performance for enterprises with distributed workers and offices. Continue Reading
How to lock down rising Office 365 costs

Avoid springing a money leak in your Office 365 tenant by keeping closer tabs on several areas and following more frugal practices. Continue Reading