SaaS support and licensing

While SaaS applications don't run on an enterprise's own internal infrastructure, IT teams are still responsible for supporting user access to these third-party cloud offerings. Read expert advice on SaaS support and licensing, ranging from how to set up access controls to navigating relationships with SaaS vendors to ensure high availability, optimal costs and more.

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6 Multi-Cloud Management Tool Must-Haves

To address issues with managing multi-cloud environments, some teams are turning to a cloud management platform to bring disparate environments under control. In this expert guide, explore key features your tool should have to ensure it can meet your organization’s specific requirements.

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SaaS support and licensing News

January 16, 2020 16 Jan'20
Google Cloud support premium tier woos enterprise customers

Google Cloud has rolled out a new Premium Support offering aimed at deep-pocketed enterprises with larger, more complex implementations. Experts say the timing is right.
August 07, 2019 07 Aug'19
Microsoft licensing terms change will impact some cloud customers

Microsoft customers who want to deploy its software on dedicated cloud hosts, including Microsoft Azure, face new licensing terms as of Oct. 1.
June 13, 2019 13 Jun'19
Solix archiving takes files, databases, email to the cloud

The new Solix archiving product is the result of close development work with Microsoft. SolixCloud Enterprise Archiving features a focus on unstructured data.
January 18, 2019 18 Jan'19
Salesforce Lightning Platform update targets mobile apps

Salesforce targets line-of-business experts and citizen developers with the Lightning Platform Mobile development system to build enterprise mobile apps.

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SaaS support and licensing Get Started

Bring yourself up to speed with our introductory content

cloud sprawl

Cloud sprawl is the uncontrolled proliferation of cloud instances, services or providers that are used by an enterprise. It is typically caused when an organization lacks visibility into and control over its cloud computing environment. Continue Reading
cloud integration

Cloud integration is the act of combining different cloud-based systems into an integral whole. The term may also refer to joining cloud-based systems with on-premises systems. Continue Reading
cloud database

A cloud database is a collection of informational content, either structured or unstructured, that resides on a private, public or hybrid cloud computing infrastructure platform. Continue Reading

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Evaluate SaaS support and licensing Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

Simplify SaaS integration with an IT service aggregator

SaaS management can cause as many headaches as SaaS apps prevent. Poor integrations between disparate tools can create bottlenecks and failures, but aggregators can help. Continue Reading
Microsoft Azure AD complements Active Directory

Azure users have a cloud-based version of Active Directory at their fingertips, but it's not a carbon copy of the on-premises version. Learn how to use the services in tandem. Continue Reading
Cloud trends of 2019 include repatriation, hybrid and multi-cloud

The rise of the hybrid cloud and the repatriation of public cloud workloads on site to private clouds are driving the broader cloud trends of 2019 toward multi-cloud. Continue Reading

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Manage SaaS support and licensing

Learn to apply best practices and optimize your operations.

Licensing changes reveal Microsoft's cloud strategy

IT analysts share insights on the Microsoft licensing updates, and what it says about the on-premises giant's push for Azure adoption and the impact on current and future workloads. Continue Reading
Best practices for negotiating a SaaS SLA

SaaS apps offer convenience, but enterprises still need to do their due diligence with prospective vendors. Follow these tips to get the best SaaS service-level agreement. Continue Reading
How to deal with the on-premises vs. cloud challenge

Some tools and applications aren't a good fit outside of the data center. Try these tactics to cope as more tools and application vendors start to migrate to the cloud. Continue Reading

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Problem Solve SaaS support and licensing Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

How to lock down rising Office 365 costs

Avoid springing a money leak in your Office 365 tenant by keeping closer tabs on several areas and following more frugal practices. Continue Reading
SaaS data protection blues cured with cloud-to-cloud backup

Your cloud-based data isn't as safe as you would think. Learn why and find out what you need to know to select the best cloud-based backup service for your SaaS applications. Continue Reading
SaaS support challenges IT ops admins to shift gears

SaaS means no more app support, right? In practice, IT ops teams enter a new realm of upgrade management and capacity planning when their user base migrates to a SaaS offering. Continue Reading

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