SaaS support and licensing

While SaaS applications don't run on an enterprise's own internal infrastructure, IT teams are still responsible for supporting user access to these third-party cloud offerings. Read expert advice on SaaS support and licensing, ranging from how to set up access controls to navigating relationships with SaaS vendors to ensure high availability, optimal costs and more.

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January 18, 2019 18 Jan'19
Salesforce Lightning Platform update targets mobile apps

Salesforce targets line-of-business experts and citizen developers with the Lightning Platform Mobile development system to build enterprise mobile apps.
November 02, 2018 02 Nov'18
CockroachDB managed database service rises into the cloud

The Managed CockroachDB distributed database cloud service targets megascale workloads but faces stiff competition from public cloud players Microsoft, AWS and Google.
September 19, 2018 19 Sep'18
BackupAssist software offers cloud-to-local backup

BackupAssist 365 can be set to automatically download files and email mailboxes from the cloud to an on-premises device, creating local backups as a cloud-to-cloud alternative.
August 06, 2018 06 Aug'18
SAP S/4HANA Cloud update adds functionality for two industries

SAP focuses on manufacturing and professional services with the new features it's adding to S/4HANA Cloud. The enhancements are a continuation of what SAP calls 'intelligent ERP.'

Bring yourself up to speed with our introductory content

cloud integration

Cloud integration is the act of combining different cloud-based systems into an integral whole. The term may also refer to joining cloud-based systems with on-premises systems. Continue Reading
cloud database

A cloud database is a collection of informational content, either structured or unstructured, that resides on a private, public or hybrid cloud computing infrastructure platform. Continue Reading
Software as a Service (SaaS)

Software as a service (SaaS) is a software distribution model in which a third-party provider hosts applications and makes them available to customers over the Internet. Continue Reading

Weigh the pros and cons of technologies, products and projects you are considering.

Cloud trends of 2019 include repatriation, hybrid and multi-cloud

The rise of the hybrid cloud and the repatriation of public cloud workloads on site to private clouds are driving the broader cloud trends of 2019 toward multi-cloud. Continue Reading
Evaluate on-premises vs. SaaS tools for IT systems management

While there are a lot of factors for enterprises to consider when choosing an IT management tool, the on-premises vs. SaaS decision can be a particularly tricky one. Continue Reading
IT managers look to deploy BI, analytics in the cloud

More organizations plan to use cloud-based BI and analytics and focus on data governance and predictive analytics, TechTarget's 2019 IT Priorities Survey found. Continue Reading

Learn to apply best practices and optimize your operations.

Negotiate a SaaS SLA for compliance, uptime considerations

SaaS apps offer convenience, but enterprises still need to do their due diligence with prospective vendors. Follow these tips to get the best SaaS service-level agreement. Continue Reading
Support for SaaS applications demands a hands-on approach

While they reduce some management burdens for enterprise IT teams, SaaS apps don't exactly run on autopilot, either. Be sure to put a proper support model in place. Continue Reading
Take responsibility for SaaS application security

Can't keep up with cloud app security hardening? Experts say it's time to implement DevSecOps initiatives and look to third-party security tools and services. Continue Reading

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

SaaS data protection blues cured with cloud-to-cloud backup

Your cloud-based data isn't as safe as you would think. Learn why and find out what you need to know to select the best cloud-based backup service for your SaaS applications. Continue Reading
SaaS support challenges IT ops admins to shift gears

SaaS means no more app support, right? In practice, IT ops teams enter a new realm of upgrade management and capacity planning when their user base migrates to a SaaS offering. Continue Reading
When multi-SaaS integration is a repeat offender

Have you found yourself having to integrate a dozen instances of the very same SaaS product -- none of which IT knew about? You're not alone. Continue Reading